Friends & Family Test

Would you recommend your GP surgery?

From 1 November 2015, if you visit your GP practice you will be asked about whether or not you would recommend your GP surgery to your family and friends, if they need similar treatment or care.

How does it work?

When you visit your GP surgery for care or treatment, you will be given the opportunity to give your feedback by answering a simple question about your experience:

“How likely are you to recommend our GP practice to friends and family if they need similar care or treatment?”

You will be asked to choose one of six options, ranging from ‘extremely likely’ to ‘extremely unlikely’. 

You will also be invited to tell us: 

If we could change one thing about your care or treatment to improve your experience, what would it be?

Your response is anonymous and you will be able to post the postcard in a ballot box in your GP practice reception on your way out of the surgery or you can complete and give your feedback on this page.

If you are unable to answer the question, a friend or family member is welcome to respond on your behalf.

The Friends and Family Test results will be published on this website.

How will the results be used?

The information will give your GP practice invaluable feedback on what you think of the care and treatment you have received, which along with existing ways of gathering feedback, will help the surgery to make improvements for patients. 

The Friends and Family Test has already been successfully rolled out in hospitals across the country and is proving to be valuable in obtaining patient experiences. For more information on the Friends and Family Test, please visit www.nhs.uk/friendsandfamily

Protected Learning Time – Practice Closure

Our GP Practice takes part in a number of Protected Learning Time (PLT) events throughout the year. This dedicated time allows the practice the opportunity to close for the afternoon to carry out essential staff training and address learning and professional development needs for the whole Practice team. This Protected Learning Time allows us as a Practice to improve on our service delivery and ensure we are providing a high standard of care to our patient population.

 

We would like to advise you that the Practice will be closed for PLT on the following dates:

 

·  Thursday 9th September 2021                    afternoon from 1pm-6.30pm

 

·  Wednesday 15th September 2021            afternoon from 1pm-6.30pm

 

·  Thursday 23rd September 2021                 afternoon from 1pm-6.30pm

 

Between the hours of 1pm-6.30pm on these days, the phone lines will be diverted to an outsourced provider, Willows Health who will be able to assist you.

If you need medical assistance Willows Health will provide a clinical assessment over the phone, and if you require to be seen by a GP within these hours, they will arrange this.