Patient Participation Group (PPG)

The aim of our Patient Participation Group (PPG) is to:
  • Give health professionals and patients the opportunity to meet and discuss topics of mutual interest.
  • Provide a means for patients to make positive suggestions about the practice and their own health care.
  • Encourage health education activities within the practice.
  • Develop self help projects to meet the needs of fellow patients.

Patient participation group is

Patients working with a practice to:
  • Help themselves and other patients to take more responsibility for their health.
  • Provide practical support for the practice.
  • Contribute to the continuous improvement of services.
Suited to Patient’s and Practice’s needs:
  • Matching the activities of the group to the needs of the community by consultation between patients and practice staff.
Based on co-operation to:
  • Builds a relationship between practice staff and patients to break down communication barriers.
  • Enables the sharing of information.
  • Provide a springboard for public involvement in wider aspects of the NHS.

Patient participation is not

A forum of complaints:
  • By providing a channel for communication a PPG can help to reduce complaints. Although we can forward concerns in confidence, this is rarely done.

Implementation of a pre-determined agenda (for the government or anybody else):

  • The PPG’s collaboration is its greatest strength. We are informally accountable to all the patients and therefore need to take a balanced view.

If you are interested in signing up to be a PPG member please enquire at reception or download the sign up form and hand it in. For more information please read the PPG Information Pack

As you may know from the national news media, the Government has announced a rapid expansion of the COVID-19 booster vaccination programme, with boosters to be offered to all eligible adults.  General Practice has a significant role to play in delivering these vital vaccinations and in line with NHS guidance our practice is temporarily focusing on rolling out this programme as a priority.

 

This means that routine services will be unavailable for a short period of time. Practices will continue to provide urgent care for patients, for example reviewing potentially serious underlying problems such as known or suspected cancer.

As a consequence of this national directive, practices will have to work differently and you might notice the following:

 

 

Our practice hopes to be able to resume normal service as soon as possible. We are following national guidance from NHS England and NHS Improvement, and local guidance from the Leicester, Leicestershire & Rutland Clinical Commissioning Groups, who are supportive of our response to managing complaints. All complaints/letters/enquiries will be reviewed, and response provided at the first opportunity in line with clinical prioritisation.

 

Thank you for your patience and understanding, particularly when dealing with our practice team who are continuing to work hard to support the vital vaccine booster programme roll out.