Patient Participation Group (PPG)

The aim of our Patient Participation Group (PPG) is to:
  • Give health professionals and patients the opportunity to meet and discuss topics of mutual interest.
  • Provide a means for patients to make positive suggestions about the practice and their own health care.
  • Encourage health education activities within the practice.
  • Develop self help projects to meet the needs of fellow patients.

Patient participation group is

Patients working with a practice to:
  • Help themselves and other patients to take more responsibility for their health.
  • Provide practical support for the practice.
  • Contribute to the continuous improvement of services.
Suited to Patient’s and Practice’s needs:
  • Matching the activities of the group to the needs of the community by consultation between patients and practice staff.
Based on co-operation to:
  • Builds a relationship between practice staff and patients to break down communication barriers.
  • Enables the sharing of information.
  • Provide a springboard for public involvement in wider aspects of the NHS.

Patient participation is not

A forum of complaints:
  • By providing a channel for communication a PPG can help to reduce complaints. Although we can forward concerns in confidence, this is rarely done.

Implementation of a pre-determined agenda (for the government or anybody else):

  • The PPG’s collaboration is its greatest strength. We are informally accountable to all the patients and therefore need to take a balanced view.

If you are interested in signing up to be a PPG member please enquire at reception or download the sign up form and hand it in. For more information please read the PPG Information Pack

Protected Learning Time – Practice Closure

Our GP Practice takes part in a number of Protected Learning Time (PLT) events throughout the year. This dedicated time allows the practice the opportunity to close for the afternoon to carry out essential staff training and address learning and professional development needs for the whole Practice team. This Protected Learning Time allows us as a Practice to improve on our service delivery and ensure we are providing a high standard of care to our patient population.

 

We would like to advise you that the Practice will be closed for PLT on the following dates:

 

·  Thursday 9th September 2021                    afternoon from 1pm-6.30pm

 

·  Wednesday 15th September 2021            afternoon from 1pm-6.30pm

 

·  Thursday 23rd September 2021                 afternoon from 1pm-6.30pm

 

Between the hours of 1pm-6.30pm on these days, the phone lines will be diverted to an outsourced provider, Willows Health who will be able to assist you.

If you need medical assistance Willows Health will provide a clinical assessment over the phone, and if you require to be seen by a GP within these hours, they will arrange this.