Practice Policies

ACCESS

Parking and disabled access

CHAPERONE POLICY

You are very welcome to be accompanied by a trusted friend or relative at your consultation if you wish.

COMPLAINTS

We make every effort to give the best service possible to everyone who attends our practice.

NHS BUSINESS SERVICES AUTHORITY

Our practice is collaborating with the NHSBSA which is providing NHS Number for those patients that may be suitable for electronic dispensing prescriptions.

PRIVACY NOTICE AND SUBJECT ACCESS REQUEST

Download our privacy notice and subject access request policy.

ZERO TOLERANCE

Protected Learning Time – Practice Closure

Our GP Practice takes part in a number of Protected Learning Time (PLT) events throughout the year. This dedicated time allows the practice the opportunity to close for the afternoon to carry out essential staff training and address learning and professional development needs for the whole Practice team. This Protected Learning Time allows us as a Practice to improve on our service delivery and ensure we are providing a high standard of care to our patient population.

 

We would like to advise you that the Practice will be closed for PLT on the following dates:

 

·  Thursday 9th September 2021                    afternoon from 1pm-6.30pm

 

·  Wednesday 15th September 2021            afternoon from 1pm-6.30pm

 

·  Thursday 23rd September 2021                 afternoon from 1pm-6.30pm

 

Between the hours of 1pm-6.30pm on these days, the phone lines will be diverted to an outsourced provider, Willows Health who will be able to assist you.

If you need medical assistance Willows Health will provide a clinical assessment over the phone, and if you require to be seen by a GP within these hours, they will arrange this.