Ordering a Repeat Prescription

Ways to order your Repeat Prescription

  1. Online via SystmOnline or the NHS APP.
  2. By post, enclosing a stamped addressed envelope if the prescription is to be returned.
  3. Personally at the reception desk.

Order through SystmOnline

You can now order your repeat prescriptions ONLINE using SystmOnline

To find out more information and to register for this service, please click here

When ordering online, please allow upto five full working days (excluding weekends) for your prescription to be ready. Please note that if you request your prescription after 6:00pm you must allow another working day. If you’ve already registered, you can login here.

Order through the NHS App

You can also order online through the NHS APP.

Problems ordering your prescription online?  

Use the SystmOnline Support Centre before you call us.

Repeat Prescriptions

Repeat Prescriptions requests can sometimes take upto five full working days to process, if you need to see or speak to a doctor to authorise a repeat.

(Please note that this does not include the time required for the Pharmacy of your choice to dispense the prescription. It can vary and could sometimes take even longer.)

Repeat prescriptions may be requested online, or in writing. Written requests are left in the post box by Reception. They are preferable to telephone requests, as errors can be made when taking a verbal message.

If you have registered for SystmOne please log in here to request a repeat prescription.

Please be aware that repeat prescriptions are not processed on Saturdays, Sundays and Bank Holidays.

Protected Learning Time – Practice Closure

Our GP Practice takes part in a number of Protected Learning Time (PLT) events throughout the year. This dedicated time allows the practice the opportunity to close for the afternoon to carry out essential staff training and address learning and professional development needs for the whole Practice team. This Protected Learning Time allows us as a Practice to improve on our service delivery and ensure we are providing a high standard of care to our patient population.

 

We would like to advise you that the Practice will be closed for PLT on the following dates:

 

·  Thursday 9th September 2021                    afternoon from 1pm-6.30pm

 

·  Wednesday 15th September 2021            afternoon from 1pm-6.30pm

 

·  Thursday 23rd September 2021                 afternoon from 1pm-6.30pm

 

Between the hours of 1pm-6.30pm on these days, the phone lines will be diverted to an outsourced provider, Willows Health who will be able to assist you.

If you need medical assistance Willows Health will provide a clinical assessment over the phone, and if you require to be seen by a GP within these hours, they will arrange this.