Ordering a Repeat Prescription

Ways to order your Repeat Prescription

  1. Online via SystmOnline or the NHS APP.
  2. By post, enclosing a stamped addressed envelope if the prescription is to be returned.
  3. Personally at the reception desk.

Order through SystmOnline

You can now order your repeat prescriptions ONLINE using SystmOnline

To find out more information and to register for this service, please click here

When ordering online, please allow upto five full working days (excluding weekends) for your prescription to be ready. Please note that if you request your prescription after 6:00pm you must allow another working day. If you’ve already registered, you can login here.

Order through the NHS App

You can also order online through the NHS APP.

Problems ordering your prescription online?  

Use the SystmOnline Support Centre before you call us.

Repeat Prescriptions

Repeat Prescriptions requests can sometimes take upto five full working days to process, if you need to see or speak to a doctor to authorise a repeat.

(Please note that this does not include the time required for the Pharmacy of your choice to dispense the prescription. It can vary and could sometimes take even longer.)

Repeat prescriptions may be requested online, or in writing. Written requests are left in the post box by Reception. They are preferable to telephone requests, as errors can be made when taking a verbal message.

If you have registered for SystmOne please log in here to request a repeat prescription.

Please be aware that repeat prescriptions are not processed on Saturdays, Sundays and Bank Holidays.

As you may know from the national news media, the Government has announced a rapid expansion of the COVID-19 booster vaccination programme, with boosters to be offered to all eligible adults.  General Practice has a significant role to play in delivering these vital vaccinations and in line with NHS guidance our practice is temporarily focusing on rolling out this programme as a priority.


This means that routine services will be unavailable for a short period of time. Practices will continue to provide urgent care for patients, for example reviewing potentially serious underlying problems such as known or suspected cancer.

As a consequence of this national directive, practices will have to work differently and you might notice the following:



Our practice hopes to be able to resume normal service as soon as possible. We are following national guidance from NHS England and NHS Improvement, and local guidance from the Leicester, Leicestershire & Rutland Clinical Commissioning Groups, who are supportive of our response to managing complaints. All complaints/letters/enquiries will be reviewed, and response provided at the first opportunity in line with clinical prioritisation.


Thank you for your patience and understanding, particularly when dealing with our practice team who are continuing to work hard to support the vital vaccine booster programme roll out.